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Service Standards Performance

Customer Service Excellence (CSE) is a new government standard that is awarded to public sector organisations that can demonstrate the importance of excellent customer service throughout the organisation as well as continuing commitment to ongoing improvement.

Glasgow Libraries and Community Facilities

Glasgow Libraries and Community Facilities are delighted to announce that it passed its annual Customer Service Excellence audit in December 2016. 

 

Glasgow Arts, Music and Cultural Venues

We regularly review our performance to ensure we are delivering an excellent service. This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards. This survey was conducted by a sample of 512 customers of Glasgow Arts, Glasgow Music and Cultural Venues July 2016 - August 2017. 

 

Glasgow Museums

This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards. This survey was conducted by a sample of 512 customers of Glasgow Arts, Glasgow Music and Cultural Venues July 2016 - August 2017.

 

Glasgow Sport

This is a result of the Glasgow Life Customer Satisfaction Survey compared to our Service Standards. This survey was conducted by a sample of 120 customers of Glasgow Sport January 2016 – July 2016.